Rehabilitation Support Techs (RST) serve as the liaison between patients and licensed clinical staff. They provide critical communication between staff and clients and are often the face of the department. They use their knowledge, skills, and energy to carry out the sacred task of serving others by performing front office duties, organizing equipment, ordering supplies, and assisting clinical staff with patient care needs.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• High school diploma or GED
• Physical demands – refer to “Rehab Department description of Physical Demands”

Preferred Qualifications:

Previous experience with:

• Customer service
• Medical Terminology
• Health records
• Health Insurance verification and authorization
• Referrals management
• Hands on patient care (Mobility, ADL etc.)

Duties and Responsibilities:

Perform Rehab Department procedures and related tasks as delegated by supervising staff, duties may include but are not limited to:

• Use chain of command to problem solve and improve processes
• Physically assist clinical staff in their daily delivery of care (example: set up, clean up, patient transportation etc.)
• Demonstrates good organizational skills for prioritizing and delegating
• Supply Management (inventory, ordering etc.)
• Equipment Management (set up, maintain, daily cleaning routines and record keeping per facility and manufacture guidelines)
• Correspondences: mail / packages
• Other duties as assigned
• Each employee is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship

Outpatient Office Duties:

Front Desk Reception:

• Welcome public; answer phones
• Check-in
• Co-pay collection and tracking
• Information management: intake and scanning of forms (history forms, health insurance information and cards, patient identification, referrals/prescriptions etc.)

Registration of patients:

Health Insurance Verification and Authorization:

• Track and communicate
• Demonstrate working knowledge of third-party payor system including Medicare, Medicaid, commercial, PPO and HMO systems and assist with financial counseling of patients

Referral Management:

• Collaborate with appropriate departments, as well as providers’ offices, to obtain needed documentation or information

Scheduling:

• Establish, edit and communicate appointment schedules to staff and patients
• Arrange transportation as needed

ACUTE Hospital Duties:

• Patient Screening: Review patient lists and provide patient screening per established process
• Video Swallow assistance (tray set up in Radiology etc.)
• Wound Care Team assistance (dressing changes etc.)

Physical Demands and Environmental Work Conditions:

ALL Rehab Department jobs may place heavy physical demands on the employee. The amount of time that the employee is exposed to these demands will fluctuate, as there are uncontrollable variables inherent in healthcare: patient’s height and weight, patient’s level of cooperation and strength, specific clinical needs, etc.

Physical Activities:

• All Rehab Department jobs may require lifting / pushing / pulling varying weights, may exceed 200 pounds.
• Activities may include intermittent or prolonged: standing, walking, sitting, talking, hearing, using the hands to finger and feel, pushing, pulling, stooping, kneeling, crouching, crawling, reaching with arms, and smelling.
• Repetitive motions may also be required, such as: wrist / hand movements, grasping, and finger dexterity (as in typing, writing, faxing, filing papers, etc.)

Work Environment:

• The job requires exposure to the following environmental conditions: wet, humid conditions (not the weather), working near moving or mechanical parts, fumes or airborne particles, risk of electrical shock, risk of vibration.
• The noise level will vary from very quiet to very loud

Sensory Requirements:

The employee will need to be able to hear:

• Alarms on equipment / fire alarms / overhead announcements
• Patients / families verbal discussions
• Instructions / feedback from other healthcare providers

The employee will need to be able to see:

• Focus on close-up and distant objects
• Distinguish colors
• Have intact: peripheral vision and depth perception

Perform Rehab Department procedures and related tasks as delegated by supervising staff, duties may include but are not limited to: Use chain of command to problem solve and improve processes. Physically assist clinical staff in their daily delivery of care (example: set up, clean up, patient transportation etc.)Demonstrates good organizational skills for prioritizing and delegating. Supply Management (inventory, ordering etc.)Equipment Management (set up, maintain, daily cleaning routines and record keeping per facility and manufacture guidelines)Correspondences: mail / packages. Other duties as assigned. Each employee is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship Outpatient Office Duties:Front Desk Reception:Welcome public; answer phones. Check-in. Co-pay collection and tracking. Information management: intake and scanning of forms (history forms, health insurance information and cards, patient identification, referrals/prescriptions etc.)Registration of patients:Health Insurance Verification and Authorization:Track and communicate. Demonstrate working knowledge of third-party payor system including Medicare, Medicaid, commercial, PPO and HMO systems and assist with financial counseling of patients. Referral Management:Collaborate with appropriate departments, as well as providers’ offices, to obtain needed documentation or information. Scheduling:Establish, edit and communicate appointment schedules to staff and patients. Arrange transportation as needed. ACUTE Hospital Duties: Patient Screening: Review patient lists and provide patient screening per established process. Video Swallow assistance (tray set up in Radiology etc.)Wound Care Team assistance (dressing changes etc.)

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