• Demonstrate self-confidence, adaptability, and personal initiative
• Operate in a courteous, attentive, and respectful manner
• Anticipate the needs of nursing staff, patients, providers, and others within the care team; thoughtful anticipation is the key attitude that helps to create a positive, helpful, and supportive environment for our patients to receive care
• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• High school diploma or GED
• Six (6) months of nursing assistant experience or certification
• Basic Life Support (BLS) Certification within two (2) weeks of hire
• Legible printing
• Clear speaking voice
• Fluent in English
• Typing/computer skills
• Knowledge of Windows-based software with emphasis on Word, Excel, and Outlook
• Mature, courteous demeanor
• Ability to handle stressful situations and work well with others in a team
• Public relations skills
• Maintain a professional appearance
• Highly motivated
• Medical terminology required prior to unit orientation or documentation of formal class within one (1) year (or has 6
  months of prior PCT experience)

Preferred Qualifications:

• Previous receptionist, clerical and/or secretarial experience
• Prior Cerner experience
• Multi-language ability

Duties and Responsibilities:

General:

• Demonstrates commitment to professional growth and development for self and others
• Collaborates with all team members to provide skillful, personalized, quality, and supportive care for all patients
• Identifies quality issues and implements improvement strategies utilizing evidence-based research
• Assists in the day-to-day activities of the clinic, to ensure efficient workflow and operations
• Communicates pertinent information to members of the patient care team
• Attends departmental and organizational meetings as required
• Supports and participates in performance improvement activities
• Understands and follows policy and procedure
• Provides quality internal and external customer service
• Possesses communication skills strong enough to participate with the team, manage conflict, and work successfully with the public
• Has ability to perform accurately and quickly in a busy, stressful environment, setting priorities as to duties
• Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families to ensure a safe, respectful environment that will support the delivery of care
• Effectively copes and strives for balance when caring for dying, acutely/chronically ill patients and families
• Provides individualized assistance with patient activities of daily living, as appropriate
• Performs vital signs as needed and reports abnormal findings as indicated
• Assists the RN with patient mobility and utilizes lift equipment, as needed
• Assists with cleaning clinic rooms between patients, as needed
• Performs other duties as assigned

Secretarial / Front Desk Reception:

• Clerical duties
• Greet and check-in patients; communicate arrival to clinical staff
• Answer phones, take messages, file and distribute reports
• Collaborates with appropriate departments, as well as physicians’ offices, to get documentation or information to facilitate diagnostic and procedural coding
• Manages the patient’s medical records by scanning documents for the day, into the appropriate sections in patient’s chart
• Assists the supervisors and manager with department organization
• Communicate new orders or procedures
• Prepare daily patient charts

Scheduling:

• Receives information via fax, electronic file or phone and inputs into computer so all critical information is transmitted and communicated correctly, helping to ensure the best possible patient outcome.
• Work with nursing staff and management, to ensure accurate information is provided in the most effective manner when scheduling patients
• Ensures orders have the required components including prior authorizations, specialty pharmacy information, and diagnosis statements/codes to ensure timely scheduling. Communicate immediately with clinics if this is not complete.
• Communicate with registration, regarding appropriate encounter types.
• Communicate appointment schedules to both staff and patients.
• Arrange transportation as required.
• Provide procedure time information to the clinic staff, supervisors, and others requiring scheduling information
• Work with Interventional Radiology to schedule appointments in OPNC for pre and post procedures and ensures appropriate time needed, to ensure safe patient care.
• Understands system and resource capacity and communicate any scheduling issues to the appropriate people; is responsible for capturing all the required elements pertinent to all appointments

Billing/Medical Records:

• Works closely with registration, to create accurate encounter types for the patient.
• Scanning into EHR: all prescriptions, admission face sheet, consents
• Maintains knowledge of current medical record requirements for dept. and applies knowledge of policies and procedures related to medical record information, confidentiality, release of information and historical data
• Each caregiver is responsible for implementing SJRMC’s Service Standards into their daily work

Safety, Courtesy, Effectiveness, and Stewardship

Physical Demands and Environmental Work Conditions:

• Meets OSHA training requirements
• Potential exposure to blood and bodily fluids
• Potential exposure to unpleasant patient or unit elements, (i.e., accidents, injuries, and severe illnesses).
• Intermittent or prolonged standing, walking, and sitting
• Effectively copes and strives for balance when caring for acutely ill patients and families
• Accepts the risk of job-related illness and injury which may cause long-term health problems
• Repetitive motions (i.e., wrist/hand movements, grasping, and finger dexterity as in typing, writing, faxing, filing papers, etc.)
• Able to lift greater than fifty (50) pounds and push up to three hundred (300) pounds using approved hospital transport devices
• Intact vision and hearing abilities
• Must be able to see with corrective eyewear
• Must be able to hear clearly (with assistance)
• Activities may include prolonged visual interaction while working with computers
• Able to work in a high traffic area and deal with noise and frequent interruptions (while being aware of surroundings to offer outstanding service and focus on safety)